Face ID Problem with iPhone 18

123qwertykdiddj wrote:

Just wanted to state that it’s November and I just purchased my phone and updated it to iOS 27.2 and STILL the issue exists. I’ve tried troubleshooting it myself with restoring the phone but nothing works. Apple, please FIX.

This isn't APPLE SUPPORT. This is a user to user only forum. Assuming you're referring to an iPhone 18 Pro or Pro Max, we own both, neither are having issues with Face ID. And honestly, if many were, this forum would be literally blown up with people complaining, but it's not.

Expecting Apple to fix an issue which is not affecting a lot of people isn't the best thing for you to expect. Instead, again assuming you're referring to an 18 Pro or Pro Max, use your one year warranty and schedule an appointment at your closest Apple Store Genius Bar to have your phone tested. You can schedule an appointment here --> https://www.apple.com/retail/geniusbar/

What did Apple Support say when you asked them about the issue? I know multiple people using iPhone 18 Pro models and none are facing Face ID issues. So, that doesn’t make your or my experiences less valid, but just makes them not valid for diagnosing the potential issue.

If a handful of users are having issues on the forums, it needs to be acknowledged that is could be an isolated issue and it’s not determined if it’s hardware or software. You need to address the issue with Apple Support.

If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.

Contact Apple for support and service - Apple Support

Genius Bar Reservation and Apple Support Options - Applea

Have an 18 pro and have been issues with Face ID. Set up alternative appearance, changed my screen protector to an Apple approved Belkin one, removed the screen protector and still having issues. It happens randomly, works well in the dark but happens in very bright places which would be counterintuitive. It's frustrating coz the 18 pro is great in all other ways but this issue stops it from giving me a premium experience. The new iOs update hasn't really fixed the issue for me.

Of the half-dozen or so friends and colleagues who have the 18 all are experiencing some intermittent problems with Face ID. It's not every time - that's why the forum isn't melting down - it is seemingly random, hard to predict but it has added up now to many times. None of the prescribed fixes seem to work.

I have an intermittent issue with FaceID on my iPhone 18. This is where rather than the little animation and a green face, I will instead just have the outline of the square and it will stay like that until a few attempts.

Just wanted to state that it’s November and I just purchased my phone and updated it to iOS 27.2 and STILL the issue exists. I’ve tried troubleshooting it myself with restoring the phone but nothing works. Apple, please FIX.

Hello~ Are you having an issue? If so can you please post what the issue actually is? We need some technical information with which to start… otherwise we are just guessing.

~Katana-San~

Hi, I have an iPhone 18 pro and it's asking for pass code very often. Most of the time it's working but never had that with my 17 pro max.

lewisjn wrote:

Many users are having difficulty with Face ID on iPhone 18 Pro or Pro Max. Is there any solution in sight

Really? Many are?? If "many users" were having difficulty with Face ID on the new iPhone 18 Pro models, this forum would be literally blown up with people complaining, but it's not. They have released iOS 27.0.1 with bug fixes, but by and large, we're certainly not seeing lot's of posts about issues with Face ID on iPhone 18 Pro or Pro Max. Do you actually own one? Your tag line says you have an iPhone 13 Pro Max on iOS 26?