iPhone locked for lost and thief accidenntly activated

i accidently turned my phone on lost and thief since a week now I tried to log in the AIG but It doesnt work when I put my case Number and email. Howerver, I’m keeping calling Apple support AIG and they Say they did It ! And my phone would be back in 3 or 5days. It’s been 8 days now! That’s crazy! I Even went to the store and they said they can’t help me I have to do that online, I don’t know what to do anymore

Posted on Oct 11, 2026 7:15 AM

3 replies

Servant of Cats

Level 9 (55,707 points)

Oct 11, 2026 8:28 AM in response to Piki97

Piki97 wrote:

No I didn’t really fill,I just pressed lost by mistake and now I try hard to get my phone back

I don't know what "really fill" means, but if you have not filed a theft and loss claim at all, you can turn off Lost Mode yourself.

Turn Off Lost Mode - Apple Community

Afterwards, go back into settings. Log your phone back into your Apple Account if necessary. Turn on Find My and Find My Network if necessary.

If you have filed a theft and loss claim, and it is the insurer who has locked your phone (to "brick it for a thief and to prevent insurance fraud), then you will need to continue to work with them.

lobsterghost1

Level 10 (233,174 points)

Oct 11, 2026 7:20 AM in response to Piki97

Do you mean you filed a Theft and Loss claim with AIG? I'm assuming your phone was lost or stolen? If yes, we can't help you here. This is a user to user only forum and we aren't in any way associated with Apple or AIG here.

You'll have to continue to work with Apple/AIG on this.

Piki97 Author

Level 1 (4 points)

Oct 11, 2026 8:18 AM in response to lobsterghost1

No I didn’t really fill,I just pressed lost by mistake and now I try hard to get my phone back

Originally posted at discussions.apple.com/thread/256374199