Почему покупка не завершена?

Do you see a "Your purchase could not be completed" message?

A possible reason for seeing this message is Apple cannot find a functioning payment method to use in association with making this purchase.

If you are in Russia (I don't assume posting in Russia means you are actually located there) then read this support article -->

About billing for Apple subscriptions and digital purchases in Russia - Apple Support

If you are not in Russia then use the article Add a payment method to your Apple Account - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article: If your payment method is declined in the App Store or iTunes Store - Apple Support has some information about declined payment methods.

Apple Support video with similar information: “What to do if you can’t make a purchase on your iPhone” https://www.youtube.com/watch?v=aKHOJFWOJHk

For information about updating payment methods on various platforms (iPhone, Mac, etc.), click here --> If you need to change or update your Apple Account payment method - Apple Support

If there's an issue [such as you having a subscription or being a Family Sharing Organizer], add a new card first, then remove the old card.

If using Apple Account balance to pay for an item, ensure there is adequate balance to pay for the item, including tax if applicable. Read this article about how to check your Apple Account balance.--> Check your Apple Account balance - Apple Support Some purchases may require the presence of another payment method such as a credit card even if the final payment will be made by account balance.

If it is not a payment method issue, Apple may have placed a block on your account for other reasons. In that case do as Apple says and contact them. There is nothing more that anybody on this forum can do than advise you to do that. I personally have found Apple's contact method in this situation somewhat confusing and leading me in circles. Try this:

-Click on this link —> Choose your country or region - Official Apple Support

-Choose your country from the list.

-Scroll down the page to “Get Support” and click on “start now”.

-Scroll down to “Get more help” in the bottom left and click on it.

-What you see will depend upon the support types available in your country. You will hopefully get a chat session.

If that fails to work, this support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support The people on this forum (users like yourself) cannot do this for you.

Проверьте способ оплаты в настройках ➢ [ваше имя] ➢ Оплата и доставка, убедитесь, что он действителен и при необходимости обновите его. Кроме того, выйдите из учетной записи Apple, а затем повторите попытку.

Если это все еще не удается, обратитесь непосредственно в службу поддержки Apple.

Удачи! 👋🏼😉

Smiliñ 😎 Brian