User level: Level 1 (4 points)The back of my iPhone is peeling. I bought it about a week ago, and it's impossible because I took good care of it and it's like new. My iPhone is 18 pro max
Posted on Oct 11, 2026 4:04 AM
User level: Level 10 (187,102 points)Oct 11, 2026 4:12 AM in response to Larisasoar
many countries has a 14 day window where you can return a product and get a full refund, you may wish to try that?
these forums are user helping other users like yourself, it's sort of going to a physical apple store and asking other customers their advice
This is a user helping users with tech questions forum, we are not apple and apple do not read your posts here
Or reach out to their official support channels
And or
Contact - Official Apple Support
And or
Contact - How to Contact Us - Apple
Or
Genius Bar Reservation and Apple Support Options - Apple
User level: Level 10 (454,138 points)Oct 11, 2026 5:59 AM in response to Larisasoar
Could you please share a clear photograph showing the entire back of your iPhone 18 Pro Max, with the full device visible, including the area where the material is reportedly peeling? Please ensure the photograph is sufficiently clear to identify the alleged peeling and assess its extent. Since you purchased the device only about a week ago and state that you have taken good care of it, the photograph would help the user community better understand the issue.
Originally posted at discussions.apple.com/thread/256374136