Ee music subscription problems

The EE Apple Music benefit has to be linked between EE and your Apple Account,

and that link is where it usually fails. Try these in order:

1. Confirm the benefit is actually active with EE

- Open the EE app (or log in at ee.co.uk) > Plan / Add-ons

- Apple Music should be listed as an active add-on or Inclusive Extra

- If it is not there, the activation link will never work. Call EE on 150

and ask them to add it.

2. Check your phone number is correct on the iPhone

- Settings > Apps > Phone > My Number

- It must match the EE number that has the benefit

3. Set the phone up for activation

- Turn Wi-Fi OFF and use EE mobile data

- Turn off any VPN or iCloud Private Relay

- Fully close the Music app (swipe it away, don't just minimise it)

- Make sure you are signed in to the Apple Account you want the

subscription on: Settings > [your name]

4. Activate

- Tap the link in the activation text EE sent you, OR

- Go to Settings > [your name] > Subscriptions and look for

"EE Plan Benefits", then follow the prompts

- Sign in with your Apple Account when asked

5. If you already pay Apple directly for Apple Music (or are on a free trial)

- Check Settings > [your name] > Subscriptions

- An existing subscription can stop the EE one from linking. Cancel it,

then try the EE link again.

6. If it still fails

- Restart the iPhone and update iOS (Settings > General > Software Update)

- Delete and reinstall the Music app

- Try the link again on mobile data

What the error messages mean:

"No subscription through EE"

EE's system is not reporting the benefit to Apple, even if it shows in

your EE app. Call 150, choose technical support, and ask them to remove

and re-add the Apple Music add-on and resend the activation text.

"This subscription is being used with another Apple ID"

Your EE number is still linked to a different Apple Account (often an old

one, or a previous owner of the number). Contact Apple Support and ask

them to unlink the old account from the carrier subscription:

https://getsupport.apple.com

Stuck on "Contacting EE and validating your subscription..."

Usually Wi-Fi or a VPN is on. Switch to EE mobile data and retry.

If you are bounced between EE and Apple, tell each one the exact error message

you see, since that decides whose side the fix is on.