Unable to change Apple Account country/region due to pending charge

My Purchase History also shows a billing problem relating to a pending PDF Editor subscription charge of IDR 229,000. My current payment method appears to have a problem.

I have cancelled my subscriptions and waited for their expiry dates to pass.

I carefully read what you posted and you clearly said you canceled your subscriptions and waited for them to expire so providing that advice is unnecessary.

As for emptying account balance that is not what you need to do. Quite the opposite, you still owe money for a subscription and you will have to pay what you owe. That is what is blocking your country change request. You need to either add exactly that amount to your account or add a credit or debit card so it can be charged exactly the correct amount. This will have to be in Indonesian funds since that is the country to which your account is currently set and where you are carrying a debt. If you are no longer in Indonesia this may be problematic. I don't know if Apple itself can help you because you would have to contact Apple Indonesia. If you still have an Indonesian credit or debit card then the solution should be easy by adding it to the account. If you do not, see if you can get an Indonesian gift card to add to the account. Unfortunately this may be far in excess of what you owe and you will then have to contact Apple Indonesia and ask them to keep the remaining balance.

Remember that the people replying to you on this support forum are just other customers like you, not Apple.

If you ultimately find you cannot resolve this then you may just have to abandon the old account and set up a new one in Cyprus.

To contact Apple:

- Click on the special chat contact link at the bottom of this support article ➔ Check your Apple Account balance - Apple Support

- Link to chat with Apple Accounts support ➔ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0998&symptom_id=20198

- General Apple support and service contact ➔ Contact Apple Support - Apple Support If live support options are available they will show near the bottom left. Telephone numbers may only work when calling from the same country. If numbers show as colored links, click on them for more options.

- With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country ➔ https://apps.apple.com/app/apple-support/id1130498044

When changing account regions there’s a full set of guidelines in this support article ➔

Change your Apple Account country or region - Apple Support

Hello ~If you are trying to zero your balance before changing regions…you may purchase an item from the App Store for more than your balance and the remainder will be billed to your credit card on file thus zeroing your balance . You may also go to lower left hand corner and click on Support and they can zero it for you or…

Contact Apple for support and service

Also if you are changing regions take a look through this article as well…

Change your Apple ID country or region - Apple Support

~Katana-San~

Welcome and thank you for reaching out. 🤗

1. To resolve this, go to Settings, [your name], select Subscriptions and confirm that your subscription is canceled.
2. Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
3. Purchase something from the App Store at a cost greater than your balance. This is the quickest option.
4. If you are unable to spend the remaining balance, then contact Apple Support to request a reset of your account balance to zero.
5. If you need to change your region, then click ▶︎ Change Region for step-by-step instructions.

Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Worst case scenario, what happens if I create a new Apple account?

what would I loose?

Anything purchased with the old account, including any media, apps and subscriptions, including iCloud upgrades. One example I can think of is should a movie or something require you to be signed into your account in order to play it, it wouldn't.

Some things can be migrated to a new account but I am wondering if your uncleared purchase issue would block that. Apple doesn't mention that but it is not something people would normally have as an issue. Read about the details here: Migrate purchases from one Apple Account to another Apple Account - Apple Support

When I click on sign out, it says Erase this (which I won't do) & Sign out but don't erase (but this one comes with some disclaimer as well)

I understand your concern; so I suggest to contact Apple Support directly.

Take care! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Worst case scenario, what happens if I create a new Apple account?

what would I loose?

Yes thanks so much please help to change Apple Account to me