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Apple Refund for Subscription

Hi, I would like to ask for your advice as I there was a payment for a subscription I didn’t want. I am just a student and struggles to get by, and I can’t afford that kind of subscription. I just used the app for its free trial but didn’t expect they gonna charge me this soon. Is there any way to contact a support service person here in apple? I already report a refund on their system, but I heard that they seldomly refunds your subscription.

4 replies

Learn more about canceling a subscription from Apple. ➔ Cancel a subscription from Apple - Apple Support

• “If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."

• This thread (particularly posts by Mac Jim ID) outlines complex scenarios regarding subscriptions and trials. ➔ Refund request for unintended Snapchat Pl… - Apple Community


If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support


Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> https://support.apple.com/118224

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

Welcome and thank you for reaching out. 🤗


To resolve this, go to Settings, [your name], select Subscriptions and confirm that the subscription was canceled.


Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining you canceled before the trial ended.


Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Hello~ It sounds as if you already asked for a refund…so now you wait. In case you are not refunded …try and contact Apple here but note that the chat option may may not work for you as it does for me…


See the link below…


Contact Apple Support - Apple Support*


*Example…


If you tap the highlighted number once you go into the link and choose your Country or Region…it opens more options for you.


Take care.


~Katana-San~

Most free trial subscriptions come with a terms that state you will be charged if you don’t cancel the trial before it expires. Is that what happened? Have you actually canceled the subscription yet? If so you are likely to have a tough time getting a refund. It’s always a good idea the read the terms of the trial subscription before opting in.