User level: Level 1 (4 points)Still getting charged for cancelled subscription after I canceled it in the allowed time and it’s stopping me from purchasing apps and getting emails cuz I can’t upgrade to iCloud + because it keeps trying to charge me for a canceled subscription how do I fix this ?
Posted on Oct 10, 2026 9:23 PM
User level: Level 10 (462,771 points)Oct 11, 2026 5:34 AM in response to MichaelTheDon
Did you cancel it at least 24 hours before it renewed?
Click on this link to learn more about canceling a subscription from Apple. --> Cancel a subscription from Apple - Apple Support - "If you signed up for a free or discounted trial subscription and you don't want to renew it, cancel it at least 24 hours before the trial ends."
If you wish to pursue a refund, follow the directions in this support article about how to request a refund for apps or content that you bought from Apple ➔ Request a refund for apps or content that you bought from Apple - Apple Support The likelihood of you getting a refund may vary greatly from region to region as provided in section B of Legal - Apple Media Services - Apple . Typically refunds are entirely discretionary and not guaranteed. Special terms may apply for some countries: About canceling subscriptions in Germany, Israel, South Africa, or Türkiye - Apple Support
Read this support article for information about how long it takes to receive a refund (if one is granted), and how to check the status of a refund for apps or content that you bought from Apple --> Check the status of a refund for apps or content that you bought from Apple - Apple Support
● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.
● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.
● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."
User level: Level 10 (756,437 points)Oct 10, 2026 9:25 PM in response to MichaelTheDon
Click here and contact Apple Support through the "Get more help" or "Tell us what’s happening" section at the bottom of the page. You'll likely be told to let the charge go through and then request a refund.
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User level: Level 10 (97,882 points)Oct 11, 2026 2:08 AM in response to MichaelTheDon
Welcome and thank you for reaching out. 🤗
You’re likely still being charged because the subscription wasn’t fully canceled before the next billing cycle.
To resolve this, go to Settings, [your name], select Subscriptions and confirm that your subscription is canceled.
Then, visit reportaproblem.apple.com, sign in, find the charge and request a refund explaining why you canceled the subscription.
If you need more help, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Originally posted at discussions.apple.com/thread/256373993