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Unable to set up and use passkeys in iOS 27.0.1

After updating to iOS 27.0.1 on my iPhone 17 Pro, I have experienced passkeys no longer working no matter the provider when trying to scan a QR code.

What I see: "The operation could not be completed. Please try again"

What I have tried

  1. restart my phone
  2. change the passkey app (Passwords, Microsoft Authenticator, Google Authenticator)'
  3. turn on and off my bluetooth
  4. turn on and off my wifi
  5. ensure both devices have wifi and bluetooth on


would really appreciate help here

3 replies

If you have multiple password managers installed on your iPhone, make sure you configure the password and passkey settings correctly to avoid confusion when signing in to apps and websites.


Go to Settings → General → AutoFill & Passwords (or Settings → Passwords → Password Options, depending on your iOS version) and check the following settings:

  1. AutoFill Passwords and Passkeys: Ensure this option is enabled.
  2. Use Passwords and Passkeys From: Select iCloud Passwords & Keychain by checking the box next to it. If you use other password managers, such as Google Password Manager, Microsoft Authenticator, or Norton Password Manager, you can keep them enabled if needed. However, enabling multiple providers may cause more than one option to appear when you sign in, so choose the appropriate provider based on where your passwords and passkeys are stored.
  3. Set Up Verification Codes Using: Select iCloud Passwords & Keychain if you want your verification codes to be managed through Apple's built-in password manager. You can also enable another supported provider if you use it to store your verification codes.


Refer to the screenshot below for guidance. It shows iCloud Passwords & Keychain selected under both Use Passwords and Passkeys From and Set Up Verification Codes Using.


Important: Selecting iCloud Passwords & Keychain does not automatically transfer passwords, passkeys, or verification codes stored in other password managers to iCloud. It simply allows your iPhone to use iCloud Keychain for the relevant AutoFill and verification-code functions.

vritant24 wrote:
1. After updating to iOS 27.0.1

Not every issue an individual encounters on their device can be attributed to an iOS update. iOS 27 or later may have coincided with what you are experiencing, but that does not mean the issue was triggered by iOS. Coincidence in timing is not, by itself, evidence of causation.


If the update itself were the root cause, then every device running that same version of iOS would exhibit the identical problem. In such a scenario, the forums would be flooded with countless posts reporting the same malfunction, creating an unmistakable wave of complaints that no one could possibly overlook.


The absence of such widespread reports strongly indicates that the issue is not a general, system-wide problem with iOS 27 or later, but rather something specific to the individual device, its configuration, installed apps, settings, hardware, or another interacting factor.


In short: iOS 27 or later may be a coincidence in timing, but there is no basis to conclude that iOS itself triggered the problem simply because the issue appeared after the update.