App store dissabled

Hello,

Your issue appears to be one that may produce various iTunes/Media and/or App Store disabled or locked messages which refer you to this support article ➞ If a message says 'Your Media & Purchases account has been disabled' - Apple Support

You must contact Apple to have them resolve this for you. The people on this Community are users like yourself and cannot resolve this for you.

Try clicking on this link provided by Apple specifically for this issue ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 and choose the self help method, or a contact option. You can also find this “request reactivation” link in the support article I provided above.

If the special link does not work, try contacting Apple using a method provided at the bottom of this page —> Contact Apple Support - Apple Support

Unfortunately this one can't be fixed from your device. When the message says

"Your account has been disabled in the App Store and iTunes" (or "Your Media &

Purchases account has been disabled"), only Apple Support can re-enable it.

Resetting your password, signing out and back in, or restarting will not help.

Here is what to do:

1. Contact Apple Support directly

- Go to https://getsupport.apple.com

- Choose: Apple Account > Disabled Apple Account

(or "App Store and iTunes disabled" if shown)

- Pick chat or phone. If you can't sign in on that page, continue as a guest

or call your country's Apple Support number:

Contact - Official Apple Support

2. Have this ready before you contact them

- The email address or phone number of the Apple Account

- The device you normally use with the account (and its serial number)

- The payment method on file (last 4 digits) and billing address

- A recent App Store / iTunes receipt or order number, if you have one

3. Check for a billing problem, since it is the most common cause

- An unpaid App Store, subscription, or iCloud charge

- A declined or expired card

- A charge you disputed with your bank (chargeback) instead of through Apple

If any of these apply, tell the advisor. You will usually need to pay the

outstanding balance or settle the dispute before the account is re-enabled.

4. If you can still open Settings > [your name] > Payment & Shipping

- Update the card or add a valid payment method

- This alone will not lift the block, but it speeds things up once you are

talking to Apple

5. Ask the advisor for a case number

- Re-enabling can take anywhere from a few minutes to a few days if it goes

to a specialist team. The case number lets you follow up without starting

over.

Things to avoid:

- Do NOT create a new Apple Account as a workaround. Your purchases,

subscriptions, and balance stay tied to the disabled one.

- Do NOT repeatedly try to sign in or make purchases, as this can delay things.

- Ignore any email or text claiming to "unlock" your account through a link.

Apple only handles this through its official support channels.

Note: this is different from "This Apple Account has been locked for security

reasons". That one you can fix yourself at https://iforgot.apple.com by

resetting your password.

Press the Continue button on the second message and ask Apple Support to unlock it.

(265201)

Hello~ First finding the reason and enabling your account…see the link below by clicking on and reviewing the information there…

If your Apple Account is locked, not active, or disabled - Apple Support

Note… once inside the link above you may tap on other highlighted tabs of interest for further information. Also…

Contact Apple Support - Apple Support

~Katana-San~

Thank you for reaching out. 🤗

When "your account has been disabled in the App Store and iTunes," there is an issue with the payment method.

Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.

If it still fails, contact Apple Support directly.



Good Luck! 👋🏼😉

Smiliñ 😎 Brian

Cricket0123 wrote:

Everytime i would have to put new password in every time and I have been ask to pay for more iCloud storage i need help cleaning my iCloud storage

Downloading updates does not require iCloud storage. However, if you are using more iCloud storage than your free, or paid, iCloud plan provides, you will need to fix the problem, either by paying for more iCloud+ storage, or by removing things from iCloud storage.

In any event, I'm not sure why you are hijacking the OP's thread.

Me to i been having issues

How when i download the new software update i would have to pay for iCloud storage

Everytime i would have to put new password in every time and I have been ask to pay for more iCloud storage i need help cleaning my iCloud storage