User level: Level 1 (9 points)I am unable to send photos via text since the 27.0.1 update. Have followed all of the AI-generated advice with regard to settings and none work. UNABLE TO DOWNLOAD ITEM error appears no matter what I do...
Any suggestions or similar experiences?
Posted on Oct 10, 2026 4:14 PM
User level: Level 6 (17,427 points)Oct 12, 2026 3:38 PM in response to JJGittes
We, of course, have no way of knowing what "AI-generated advice" you have seen, nor have you told us what steps you have taken to try to send photos.
Please give us an example, step-by-step, of how you have tried to send a photo by text and what results (error messages or other problems) you have run into at what step in the process.
Additionally:
You have already told us you are running iOS 27.0.1 on your iPhone, but what other settings are you using?
For example, is iCloud Photos enabled? If so, is Optimize iPhone Storage also enabled?
How is the storage usage on your iPhone?
How is your internet connectivity?
These answers may help me or some other volunteer assistant here recognize your problem.
User level: Level 6 (17,427 points)Oct 26, 2026 9:49 PM in response to Babefromcolorado
Babefromcolorado wrote:
Does Apple ever read these posts?
No. This is purely a user-to-user mutual assistance forum these days, with only a few Apple employees here to keep order and push posts into the proper forums.
If you want to reach actual Apple employees, use one of their formal Support or Feedback paths.
User level: Level 1 (8 points)Oct 25, 2026 11:12 AM in response to Babefromcolorado
I Click on the photo I want to send via text. I click on the person to receive it. The photo shows in their message. There is a blue bar below the photo (not there before this update) showing it loading. It gets to about 95% and stops. I have tried sending via WI-Fi and also via celular. Neither works. Eventually it says failed.
User level: Level 1 (8 points)Oct 25, 2026 11:06 AM in response to markwmsn
Since the 27..0.1 update I can't send text photos on my 16e iphone.
iCloud Photos enabled. Optimize iPhone Storage is also enabled.
Plenty of storage.
I can connect to everything on the internet.
User level: Level 1 (8 points)Oct 26, 2026 6:46 PM in response to JJGittes
Does Apple ever read these posts?
Originally posted at discussions.apple.com/thread/256373890