User level: Level 1 (4 points)I just got a new iphone (iphone 15) and it works perfectly until I sign into Icloud. After signing in, the settings app becomes unresponsive to touch, everything outside of the app works fine.
Restarting the phone and restoring the phone have not worked and replicated the issue.
Posted on Oct 10, 2026 10:08 AM
User level: Level 10 (233,174 points)Oct 10, 2026 11:09 AM in response to tuantho
tuantho wrote:
If the Iphone weren’t new, is there still any solution to fixing this bug? Other than returning it of course.
You can visit an Apple Store Genius Bar, but given you think you bought a brand new iPhone, which you very likely didn't, I wouldn't deal with issues like this as I would return the phone and buy one from Apple directly where I'd have a full manufacturers warranty on the phone. Buying used iPhones is risky at best.
User level: Level 10 (233,174 points)Oct 10, 2026 10:19 AM in response to tuantho
Are you sure you bought a brand new iPhone 15? It was fully discontinued by Apple over a year ago and the chances of any brand new devices still being available is rather remote at best.
If it was me, I'd return it to the seller and get my money back.
User level: Level 1 (4 points)Oct 10, 2026 10:53 AM in response to lobsterghost1
If the Iphone weren’t new, is there still any solution to fixing this bug? Other than returning it of course.
Originally posted at discussions.apple.com/thread/256373793