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ebertsj
User level: Level 1 (63 points)

iPhone 16e Safari cannot access vtb.ru website

iPhone 16e cannot access website. Admittedly this is a Russian (bank) website, BUT...I CAN access, at EXACTLY the same address, this on my iPad Air M3. ALL devices are fully up to date on releases, and am using the same Apple Safari browser. On my phone, at best, I get a tiny line showing the start to accessing the requested page, then stalls, and comes back within 1-2 minutes as timed out.


Why would this be the case? Is there some process or setting on my iPhone which is preventing this?


The web site in question is "www.vtb.ru", and NO, this is NOT being blocked by sanctions...

Posted on Oct 10, 2026 9:00 AM

3 replies

Kurtosis12
User level: Level 10 (82,568 points)

Oct 10, 2026 9:27 AM in response to ebertsj

Are you using a VPN on your phone? If so, delete it (don't just disable it), restart your phone, then try it again.


lobsterghost1
User level: Level 10 (233,174 points)

Oct 10, 2026 10:02 AM in response to ebertsj

ebertsj wrote:
iPhone 16e cannot access website. Admittedly this is a Russian (bank) website, BUT...I CAN access, at EXACTLY the same address, this on my iPad Air M3. ALL devices are fully up to date on releases, and am using the same Apple Safari browser. On my phone, at best, I get a tiny line showing the start to accessing the requested page, then stalls, and comes back within 1-2 minutes as timed out.
Why would this be the case? Is there some process or setting on my iPhone which is preventing this?
The web site in question is "www.vtb.ru", and NO, this is NOT being blocked by sanctions...

I'm with Kurtosis12 here. If you're in Russia and you have a VPN installed on your phone, which seemingly seems the norm for people in Russia, the bank isn't letting you connect because of the VPN. We can understand why people in Russia use VPNs, but as it relates to iPhones, they do nothing beneficial, but they do cause connectivity issues, especially with banks.

Jeff Donald
User level: Level 9 (64,078 points)

Oct 10, 2026 9:18 AM in response to ebertsj

My iPad generally receives the full web version of websites, while my iPhone generally receives a mobile version. This is especially true for banking and financial services.


Please follow this path,


iPhone > Settings > Apps > Safari > scroll down > Request Desktop Website > enable, if it is enabled toggle off and on then restart your iPhone

Originally posted at discussions.apple.com/thread/256373766