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Apple TV remote clickpad not working or scrolling by itself

Hi ,


My apple TV remote is behaving badly. The touch enabled clickpad is not working properly. Sometimes it does not work of if it works it statrs going down by itself and does not come back up.


I have tried everything: fully charge, unparing then re-pairing, software update etc. nothing works.


Can Apple support team help sort this problem out? either what can be a fix over air or should I bring it to an apple store and it can be fixed or Apple can give me a replacement? Thanks in advance.

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