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wglogowski
User level: Level 1 (7 points)

App Store Purchase not working

I have looked at all the "I can't buy any app on the App Store" posts and still don't know what to do. When I try to download any app I get this screen but I'm not prompted for my Touch ID or password. I also have to force quit the App Store because the red quit button is missing on the top left of the window. I check my Touch ID in settings and don't see anything wrong, and I am signed into my Apple account.


Posted on Oct 10, 2026 7:30 AM

6 replies

Smilin-Brian
User level: Level 10 (97,882 points)

Oct 11, 2026 3:15 AM in response to wglogowski

Welcome and thank you for reaching out. 🤗


You can’t use the App Store if your account has unpaid balances, a pending purchase or a region mismatch.


Make sure your billing address matches your region, clear any pending charges and try again.


Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.


If it still fails, contact Apple Support directly.



Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

Kindnessisthenewcool
User level: Level 1 (18 points)

Oct 10, 2026 8:24 AM in response to wglogowski

Try again and if that doesn’t work then restart your phone

Carol B.
User level: Level 7 (22,975 points)

Oct 12, 2026 9:00 AM in response to wglogowski

wglogowski wrote:
It doesn’t happen on my phone, my phone works just fine. It happens on my MacBook running Golden Gate. Since I installed Golden Gate, I have had this problem and can’t figure it out.
I have obviously restarted my MacBook, and checked my Apple sign in.

Please be kind. We have no way of knowing what you may or may not have tried unless you tell us. The more detail you provide, the better the chance that the volunteers here can help. It may be best at this point for you to contact Apple support directly. Tap Support at the top or bottom of this page.

wglogowski Author
User level: Level 1 (7 points)

Oct 10, 2026 10:49 AM in response to wglogowski

It doesn’t happen on my phone, my phone works just fine. It happens on my MacBook running Golden Gate. Since I installed Golden Gate, I have had this problem and can’t figure it out.

I have obviously restarted my MacBook, and checked my Apple sign in.

wglogowski Author
User level: Level 1 (7 points)

Oct 11, 2026 3:44 AM in response to Smilin-Brian

I don't have any unpaid bills, and it's NOT my phone! It happens on my MacBook running 27.0.1 Golden Gate.

Originally posted at discussions.apple.com/thread/256373708