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Face ID is not working when I want to open a note

Hi,


i turned on Face ID on my notes and now when I try to get into my notes it asks for a password which I never made.

It won’t take my iCloud password either.

I can’t put in a password that never existed and now my notes are closed and I can’t even change the “password” BECAUSE THERE IS NO PASSWORD

2 replies

Ishdbdhrue wrote:
Hi,
i turned on Face ID on my notes and now when I try to get into my notes it asks for a password which I never made.
It won’t take my iCloud password either.
I can’t put in a password that never existed and now my notes are closed and I can’t even change the “password” BECAUSE THERE IS NO PASSWORD

Face ID is not, nor has it ever been a replacement for a password, particularly with notes. You may not remember creating a password when you locked the note(s), but indeed you did, because there is no way to lock one without a password. You were also offered the option at that time to create a Password Hint. If you didn't and you truly don't know the password you locked the note(s) with, the good news is you can guess as many times as you want. The bad new is until you enter the correct password, the note(s) will remain locked, possibly forever. Apple cannot unlock it for you as the password is fully encrypted on your phone only and there is no way to bypass it.

Try your phone password (not your icloud password).