Apple declined my refund for a CamScanner annual subscription, and I can’t select the app to request again

I’m in Nigeria. I was charged ₦17,900 for CamScanner Premium (Annual) on 8 September 2026. I didn’t intend to renew. Apple declined my refund, and now the app doesn’t appear when I try to request again. I’ve cancelled the renewal. How can I reach a senior advisor or get the decision reviewed?

Posted on Oct 10, 2026 6:33 AM

1 reply

Smilin-Brian

Level 10 (97,882 points)

Oct 10, 2026 6:53 AM in response to chidimma258

Welcome and thank you for reaching out. 🤗

To request a refund for your CamScanner subscription, you need to go through Apple since the purchase was made via the App Store:

Go to reportaproblem.apple.com and sign in with your Apple Account.
Select Request a Refund and choose your CamScanner subscription.
Pick the reason and submit your request.

If your request has already been rejected twice, the only remaining option is to contact Apple Support directly and explain your situation.

Refunds are not guaranteed, but speaking with a support representative can sometimes help if you have a strong case, like an accidental purchase or immediate cancellation after subscribing.

Good Luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer