I phone 18 pro having sound issues where caller hears but recipient can’t, dropped calls, incomplete app transfer with problems recognizing user name/password combinations

Had to change my first unit of 18 pro due to:

overheating
dropped calls
answered calls couldn’t hear me and hung up but I could hear them
apps didn’t transfer with configuration of user names and password and had to do this manually but only for those recognized! Others kept saying wrong user/password combo
got the black cover but surface is slippery especially against your clothes (for example the phone slips out of my pocket when sitting down.

I changed my first phone and except for overheating everything else is still happening. It seems this phone is from same faulty batch! I asked for a third phone but shipped from factory and I was told it wasn’t possible! Also, I would have to pay a restocking fee of $35! For me this is totally unacceptable and will speak to the manager who was out yesterday.

I did call Apple and were very supportive and patient as always but the issue of dropped calls, silent events during call and any sound issue was not heard before by this agent. (She was awesome, knowledgeable, patient fixing other issues even though the sound issue was unresolved. )IS ANYONE ELSE HAVING ISSUES WITH MICROPHONES, SOUND,DROPPED CALLS, ANSWERED CALLS WITH RECIPIENT NOT ABLE TO HEAR BUT ONE AS CALLER CAN?

Posted on Oct 10, 2026 6:04 AM

1 reply

lobsterghost1

Level 10 (233,174 points)

Oct 10, 2026 6:15 AM in response to Kalyx77

What you've described are carrier issues and not likely your phone. Especially since you got your phone replaced. We have iPhone 18 Pro and 18 Pro Max, and no issues whatsoever. And this was an endemic issue with the new phones, this forum would be blown up with people complaining, but it's not. Is your carrier AT&T, who admittedly has had issues with the new phones? What did your carrier do to help you, when you logically contacted them about these issues?