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"Allow this device to be tracked by Wi-Fi Network ..."

I am concerned about this message I received "Allow this device to be tracked by Wi-Fi networks and nearby Wi-Fi devices when using [NAMED WIFI Network] I am given the option to either "Allow Tracking" or "Cancel". However it won't let me cancel, even after rebooting.

Anybody had a similar experience?

6 replies

Hi there

Please try this

1. Turn Off Wi-Fi via Control Center or Siri

If the pop-up blocks your touch inputs on the main screen, you may still be able to pull down from the top right corner to open the Control Center.

  • Tap the Wi-Fi icon to temporarily disconnect from the current network.
  • Alternatively, activate Siri by holding the power button and say, "Turn off Wi-Fi."
  • Once disconnected, the pop-up should disappear, allowing you to access your device settings. [1]

2. Forget the Wi-Fi Network

Once you have gained access to your home screen:

  1. Open the Settings app.
  2. Tap Wi-Fi.
  3. Locate the [NAMED WIFI Network] that triggered the message and tap the "i" (Information) icon next to it.
  4. Tap Forget This Network.


boyce53 wrote:
"Allow this device to be tracked by Wi-Fi networks and nearby Wi-Fi devices when using [NAMED WIFI Network]

It is not a standard iOS prompt that I can confidently identify from the wording alone. Whether the message comes from iOS itself, a Wi-Fi network's captive portal, a network-management app, or another application is not clear from your post.


How to reproduce this message

  1. Open Settings → Wi-Fi on your iPhone.
  2. Tap the ⓘ (Information) button beside the connected Wi-Fi network.
  3. Tap Private Wi-Fi Address.
  4. Select Off an On again
  5. The iPhone displays the warning asking whether to allow tracking on that Wi-Fi network.


The exact menu layout may vary with your iOS version.

  1. Is this your corporate/organisation/enterprise/School Management iPhone? Then please contact the system administrator of your corporate//organisation/enterprise/School Management
  2. If it is your device, in that case, do you have any profile installed by your corporate/organisation/enterprise/School Management?
    1. Erase the profile added by you If you have installed a profile on your own --> Install or remove configuration profiles on iPhone - Apple ...
    2. Or please contact the system administrator of the organisation who provided the profile to you



A corporate profile installed on your iPhone could potentially be contributing to the inaccessibility of certain features. 

Here's why:

  • Restrictions: Corporate profiles can have restrictions placed on apps and functionalities. These restrictions might be limiting some activity, causing it to be unresponsive or quit.
  • Managed Apps: IT departments might deploy specific navigation apps through the profile, potentially blocking certain functions or features.
  • Security Settings: Corporate profiles often have stricter security settings that could affect app or function behavior. This might be causing unexpected behavior of an App or functions.


Here's what you can do:

  • Check with IT: The best course of action is to contact your IT department. They can explain the restrictions set by the corporate profile and see what is affected. They might be able to adjust settings or suggest alternative apps or features approved for corporate use.
  • Look for App Conflicts: See if your IT department uses a different app through the corporate profile. Conflicting apps might cause crashes.


Additional points to consider:

  • Even if the profile isn't directly affecting the function, it's still a good idea to check with IT. They might be aware of similar issues and have workarounds.
  • While troubleshooting, make sure you prioritize safety. Don't fiddle with your phone. 


By working with IT and considering these possibilities, you can hopefully identify if the corporate profile is the culprit and find a solution that allows you to use the iPhone to your liking.



To improve my understanding of the phenomenon, it would be highly beneficial if you could share a full screenshot (Do not crop it). Visual representations carry a greater impact than written descriptions.


Please remember that this is a public forum, so when attaching a screenshot, please avoid including any personal credentials such as IP addresses, card details, email IDs, Apple IDs, IMEI numbers, serial numbers, phone numbers, order IDs, or any identifiable location information if you are sharing a map.



With the limited information that you have provided, It is hard to even guess the problems faced by you. 


You may get faster and better responses to your query by --> Writing an effective Apple Support Commun… - Apple ...



Please re-post with detail so that someone else can help.



Thanks Nick I'll try this and let you know if it works.

It did work, thanks for taking the time. Great community.