Hello.
Today ive updated my stepmothers ipad gen. 6 from ios 15 to ios 17.7.11. with that i lost access to the my network. ive tried resetting network settings and all settings in general, however i still have a wifiaddress in the about section in settings. ive tried multiple different networks however none of them seem to work. ive also tried setting up manual DNS servers for the device to access the internet, hard restart as well as pretty much anything else i could think off. i cant access any apps that require a network connection. however in the settings i dont get any errors about lost network connection.
I wasnt able to update the ipad on the device directly, i had to do it through apple devices on my pc.
she has plays a lot of games on the device and doesnt want me to reset it, because shes affraid of losing the progress. ive tried explaining multiple times that i can save her data in an icloud backup but i cant convice her.
Am i sure to not lose any game progess if restore the device with the icloud backup or what should i do?