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iPad (6th generation) Wi-Fi not working after iOS update

Hello.

Today ive updated my stepmothers ipad gen. 6 from ios 15 to ios 17.7.11. with that i lost access to the my network. ive tried resetting network settings and all settings in general, however i still have a wifiaddress in the about section in settings. ive tried multiple different networks however none of them seem to work. ive also tried setting up manual DNS servers for the device to access the internet, hard restart as well as pretty much anything else i could think off. i cant access any apps that require a network connection. however in the settings i dont get any errors about lost network connection.

I wasnt able to update the ipad on the device directly, i had to do it through apple devices on my pc.

she has plays a lot of games on the device and doesnt want me to reset it, because shes affraid of losing the progress. ive tried explaining multiple times that i can save her data in an icloud backup but i cant convice her.

Am i sure to not lose any game progess if restore the device with the icloud backup or what should i do?

3 replies

Start here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support


WiFi/Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When problems occur, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.


You can verify your DHCP-assigned IP Address from settings:

Settings > WiFi > [Your WiFi Network / SSID] - tap the blue “i” icon - [IPv4 Address] IP Address



If you have a VPN App or profiles installed, or a security/AV/firewall App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may need to temporarily disable or completely remove the Security App and/or VPN - and then restart the iPad:

Force restart iPad - Apple Support


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.


If you continue to have difficulties, check to see if your iPad is using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi Router. You may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

nphly wrote:
Hello.
Today ive updated my stepmothers ipad gen. 6 from ios 15 to ios 17.7.11. with that i lost access to the my network. ive tried resetting network settings and all settings in general, however i still have a wifiaddress in the about section in settings. ive tried multiple different networks however none of them seem to work. ive also tried setting up manual DNS servers for the device to access the internet, hard restart as well as pretty much anything else i could think off. i cant access any apps that require a network connection. however in the settings i dont get any errors about lost network connection.
I wasnt able to update the ipad on the device directly, i had to do it through apple devices on my pc.
she has plays a lot of games on the device and doesnt want me to reset it, because shes affraid of losing the progress. ive tried explaining multiple times that i can save her data in an icloud backup but i cant convice her.
Am i sure to not lose any game progess if restore the device with the icloud backup or what should i do?

Try restarting the router.

That unfortunatly doesnt work. Ive tried restarting the router and multiple different mobile hotspots