My iPhone 15 Pro initially took hours to reconnect to the cellular network after each iOS update. Later, when I tried to delete the eSIM, it remained stuck on “Removing” for hours. A replacement eSIM from my carrier, Personal Argentina, also remained stuck on “Activating” overnight.
I erased the iPhone, restored it through Finder, and subsequently performed a DFU restore. The restore completed successfully, but the phone still cannot activate. Finder displays:
“The iPhone could not be activated because the activation information could not be obtained from the device.”
On the Hello screen, tapping the information button only shows the serial number — no IMEI or EID.
The diagnostic results are:
- Cellular Baseband: “The module wasn’t detected.”
- eSIM: “The module wasn’t detected.”
- Cellular RF: The test could not run. The message explicitly states that this test error does not indicate a device issue, so this result is inconclusive.
I have also tried multiple working Wi-Fi networks.
Has anyone experienced this combination of symptoms? Are there any additional non-invasive troubleshooting steps worth trying before taking it to an Apple Authorized Service Provider?
