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iPhone 17 Pro Max suddenly shut down and won't turn on

Hello,

I have an iPhone 17 Pro Max that suddenly shut down without any warning. The screen is completely black, and the phone does not respond to the power button or when connected to a charger.

I have tried a force restart, but it still will not turn on.

I would like to check whether my phone is still under warranty and arrange a diagnostic check and repair if necessary.

It is very important to me to keep all my data, so please let me know before performing any procedure that could erase my data.

Thank you for your help.

2 replies

You say you performed a Force Restart. How long did you hold the side power button after quickly tapping volume, then volume down, then press and KEEP HOLDING the side power button. It can take up to 30 seconds, which seems like a LONG LONG time. Try again and don't let go of the side power button for up to 30 seconds. If that doesn't work, you'll need to schedule an appointment at your Apple Store Genius Bar for evaluation and service options/costs - if any. In terms of warranty, the standard warranty is one year, from date of purchase, unless you wisely invested in an AppleCare+ Plan. You must have a sense of when you purchased the phone?


As to data loss, the time to ensure there is no loss of data is before something goes wrong, by backing up to either iCloud or your computer. If you were routinely backup up the phone, your data can be restored. If you weren't and there is something seriously wrong with the phone, you will lose your data.


If the Force Restart doesn't work, here's a link to schedule an appointment at the Genius Bar --> Genius Bar Reservation and Apple Support Options - Apple


Welcome and thank you for reaching out. 🤗


There appears to be a problem with the internal battery. Only a certified Apple technician can determine the cause and offer a complete solution.


Therefore, I recommend service.


Service Checklist:


Service Appointment:


Contact Information:


Additional Support:


Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer