I changed my apple ID and now it’s saying my old one is obsolete. Is this true? how can i recover my old one??
[Re-Titled by Moderator]
Original Title: Lost ID
I changed my apple ID and now it’s saying my old one is obsolete. Is this true? how can i recover my old one??
[Re-Titled by Moderator]
Original Title: Lost ID
Posted on Oct 9, 2026 6:54 AM
Oct 9, 2026 10:53 AM in response to acobb7
I too have never heard of an "obsolete" account (my account is 20+ years old!). While it is possible, I don't know of anybody ever having clearly stated Apple having applied this: Legal - iCloud - Apple
VII. B "In addition, Apple may terminate your Account upon 30 days’ prior notice via email to the address associated with your Account if (a) your Account has been inactive for one (1) year; or (b) there is a general discontinuance of the Service or any part thereof."
Please provide the exact wording of the error message since this frequently tells us what the exact issue is and we can provide a specific solution such as those in this support article: If your Apple Account is locked, not active, or disabled - Apple Support
● If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”you might be able to request reactivation by tapping Continue right from the alert, if available. If that does not work, Apple provides a link for this specific issue. Tap or click here and choose a self-help or contact method ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .
● If your account has been disabled for “security reasons” the solution is to reset your password as outlined in this article: If you forgot your password and can’t sign in to your Apple Account - Apple Support
If you find you can’t sign in, reset your password, or receive verification codes, request account recovery as outlined in this support article:If you forgot your password and can’t sign in to your Apple Account - Apple Support ). More detail in —> Activation Lockout Issues - Apple Community For additional assistance from Apple, go to: Contact Apple Support - Apple Support and try to connect with live support.
● If your account says “Account [is] locked”, or it is inactive, you might be able to request access to your account by tapping Request Access right from the alert, or by using this link —> https://iforgot.apple.com/unlock
If that does not work, this link (versus one taking you to the general support page) is the most direct way to get to the people helping you with this —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626
A telephone number may be provided at the bottom of this support article --> Contact Apple Support - Apple Support
● Additional reasons (e.g., “This account is locked and cannot be used “ = If your Apple Account is locked, not active, or disabled - Apple Support
According to various posts, Apple may permanently lock accounts for other reasons (very broadly outlined in section VII-B of https://www.apple.com/legal/internet-services/icloud/en/terms.html ). That may be the case here if none of the previous reasons in the support article apply to you. If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is interpreting as account misuse. You will have to see if your activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the legal article. You will need to create a new account and stop doing things the way you have been that may have caused the other account to be locked.
Oct 9, 2026 7:15 AM in response to acobb7
No such thing as an obsolete Apple Account. Not even sure how an account would be obsolete though.
Apple Accounts do not stop working or get removed for lack of use excpet in expectional cirumustances. Apple doies wanr that they may remove accounts for lakc of activity over a long period of time, but this almost never happens.
If you have the password for the account you should be able to log into it at https://account.apple.com
Perhaps if you explain exaclty what error message was, (almost sure it never said it was "obsolete"), someone may be able to advise.
for now, it it syas it was disbaled for the Media and purhcases or the itunes and App stores see the follosig support document.
click here ➜ If a message says 'Your Media & Purchases account has been disabled' - Apple Support
Originally posted at discussions.apple.com/thread/256373136