Apple Business: Sole administrator locked out and told to contact my organization’s administrator
Hello,
I am the sole administrator of my organization in Apple Business / Business Connect. After submitting verification documents, my organization’s registration was rejected on the grounds that its name infringes a trademark. I believe the documents I submitted are correct and would like to request a review.
Since the rejection, I receive this message when signing in (translated from Turkish):
“This Apple Account cannot be used with Apple Business. This account is managed by an existing organization. Contact your organization’s administrator to update your role. If you don’t know who your administrator is, contact support.”
However, I am the only administrator. There is no other administrator who can update my role or restore my access.
I cannot access the support form inside the portal because I cannot sign in. I also called Apple Support in Türkiye, but they said they do not handle this service.
Has anyone experienced this and successfully resolved it?
- How can a sole administrator regain access?
- Which team handles reviews of rejected organization registrations?
- Is there an official support form or email address for Apple Business / Business Connect that does not require signing in?
Thank you.
