Unofficial archive. This is a read-only, community-run archive of the Apple Support Community. It is not affiliated with or endorsed by Apple Inc.
rauf154
User level: Level 1 (4 points)

AI Video Generator & Image app attempts to charge before 7-day free trial ends

Title: App offers a 7-day free trial but attempts to charge immediately

Hello everyone,

I subscribed to the 7-day free trial of an app called AI Video Generator & Image. The app clearly stated that I could use the trial for 7 days and cancel at any time before the trial ended to avoid being charged.

However, immediately after subscribing, I became concerned that the app was attempting to charge me before the 7-day trial period was over.

I subscribed specifically because the app advertised a free 7-day trial. I believe the terms should be clear and users should not be charged before the trial period ends.

Has anyone else experienced this issue with this app? Is there a way to report this to Apple and make sure no payment is taken before the trial ends?

Thank you for your help.

Posted on Oct 9, 2026 4:16 AM

1 reply

brbo
User level: Level 8 (45,179 points)

Oct 11, 2026 12:02 AM in response to rauf154

Re: "AI Video Generator & Image app attempts to charge before 7-day free trial ends"


It is always wise to read the small print before obtaining anything for "free". Eg: We can be legally responsible for any debt we create, whether or not it is due to misunderstanding.


Not all in-app purchases are billed through the app store:

About purchases not billed through the App Store or Apple In-App Purchase - Apple Support

eg: says:

"If you paid for an app, a purchase within an app, or a subscription outside of Apple’s ecosystem, contact the developer for billing support or a refund. Apple is unable to provide support for these purchases".


The above linked article provides tips for contacting the developer, yet there are already links to the developer's website and to "manage subscriptions" in your screenshot.


The "pending" amount clearly carries the expiry date.


__________________________________


All free trials of apps in Apple's eco-system need to be cancelled at least 24 hours before expiry if you do not want to be charged, and continue with the subscription.


Cancel a subscription from Apple - Apple Support

Eg: Says:

"Use the web or your device to cancel a subscription from Apple or a subscription you purchased with an app from the App Store".

Originally posted at discussions.apple.com/thread/256373049