User level: Level 1 (9 points)My IPhone 17 screen suddenly went black. It will not charge, although the low battery image briefly appears when I attempt to turn it on.
Posted on Oct 9, 2026 4:21 AM
User level: Level 10 (97,882 points)Oct 9, 2026 4:29 AM in response to JacelynW
Thank you for reaching out. 🤗
There appears to be a problem with the internal charging system or the internal Lithium Ion battery. Only a certified Apple technician can determine the cause and offer a complete solution.
Learn what to do if your iPhone won't charge for step-by-step instructions.
If that article doesn’t help, then I recommend service.
Service Checklist:
Service Appointment:
Contact Information:
Additional Support:
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (93,009 points)Oct 9, 2026 4:29 AM in response to JacelynW
If you connect your iPhone 17 to an Apple 20W Power adapter and the USB cable which came with the iPhone, does it show any sign of charging after connecting it for at least one hour?
Restart an unresponsive iPhone - Apple Support
Originally posted at discussions.apple.com/thread/256373030