Still waiting for the iPhone 18 pro max burgundy 512 GB to ship

Deadpool321 wrote:

I have the same issue. I pre-ordered on the 17th of September at Costco's mobile kiosk. I pre-ordered the Burgendy 512gb pro max variant. I still haven't received my call from them yesterday that it's ready for pickup. It's been 34 days today so far.

What does this have to do with Apple? You ordered from Costco, not Apple. You need to contact Costco for information about your order.

dtrujillo78 wrote:

I’m currently having the same issue. I preordered the 18 Pro the same week it came out and received confirmation that my estimated delivery date was October 1st–9th. A couple of days later, UPS updated the tracking to say “item is discarded from package,” so either my phone was stolen or it fell out of the package. I then received confirmation of a replacement on October 4th, but I still haven’t received any tracking information.

Your issue is completely different. And you should contact Apple Support directly for an update on the status of your order. If you're in the US, call Apple at: 800-MY-APPLE.

jusbianca wrote:

Expected to ship: Oct 6 - 20

Estimated delivery on: Oct 7 - 21

Then there isn't an issue based on this. Apple is very good about delivering an ordered item in the time frame promised. You'll know your order is approaching, when the status changes to Preparing to Ship and the status won't change to that until it is preparing to ship.

jusbianca wrote:

I’m in the same boat. Ordered September 23rd and the status says we’re working on your order. No changes either the status of my ordered but it does say pre-ordered and my phone was ordered with a priority status.

What is the date range shown in your order? Orders remain in Processing (working on your order) until the moment it is preparing to ship at which time your payment method will be charged. Then soon after that it will be shipped and Apple will send you an email with tracking information. Chances are your order is progressing normally and the only time you might be concerned is if the delivery goes past the date range promised.

Hi lelanids

and welcome to this Apple (user-to-user) Community!

Re: "Still waiting for the iPhone 18 pro max burgundy 512 GB to ship" " ... My delivery window was the 8th of October to the 15th and I haven’t received any updated on it being shipped yet. ... "

It is not easy to be patient: and the delivery window began yesterday, so no wonder that you expect progress ... yet surely it should happen before long now, or there will be some explanation

If you aren't already viewing the status of your order online:

On Apple's Shopping help website:

Viewing & Changing Orders - Shopping Help - Apple

Eg: says:

It's easy to check the status of your order. First, visit your Order Listing (Opens in a new window) page and enter your Apple Account and password. Once you sign in, select an item to view your order details.

On your order details page, a progress bar and status message display next to each of your items. Status messages include:

• Order Placed — We’ve received your order and payment information and will start preparing your item shortly.
• Processing — As soon as the item is ready, we’ll send you an update and prepare the shipment. 
• Preparing to Ship — We’re completing some final details before we ship your order. As soon as it ships, we’ll email you the delivery information.
• Shipped — Your item is on the way. Tracking information will be available within 24 hours.
• Delivered — The package has been delivered to the shipping address specified in your order.
• Shipping to Store — Your item has shipped and is on the way to the Apple Store.
• Check in Today — Your item will be available at the Apple Store later today. 
• Ready for Pickup — Your item is ready to be picked up. Please make sure to bring a valid government-issued photo ID and your order number to the Apple Store.
• Picked up — Your item has been picked up from the Apple Store.

Of course you will want the new iPhone in your hands asap!

It's an exciting prospect ... yet it is particularly difficult to wait when performance of a current product is less than we need right now.

All the best !

It's been explained if you took the time to read this simple one page thread. Since it appears you didn't, the status will not change until your iPhone is Preparing to Ship. And that is also when your payment method will be charged. Then you'll receive an email with tracking information when the phone actually ships.

Lovely_waves wrote:

I’m also experiencing this.

I ordered the burgundy iPhone 18 pro max 256 GB on September 28th.

expected to ship between: 10/9-10/23.

estimated delivery on: 10/12-10/26.

still not here.

the case and screen protector showed up first.

Your date range for the expected delivery is 10/12 - 10/26. You don't have an issue as 10/26 is 10 days away. As long as you receive your iPhone by that date, Apple will have fulfilled your order as they defined. Your order will remain in Processing until the very moment the phone is preparing to ship. Then it moves to shipped relatively quickly and Apple will send you an email with tracking information so you can check the movement on the shippers website.

It's not easy to be patient when you're excited to get something. But you need to trust that Apple is very good at delivering devices in the time frame they suggest. And remember, they don't get paid until the phone ships, so they're very anxious to get it to you as well.

I placed an order on September 12, and this is already the third time Apple has delayed the shipment of the iPhone 18 Pro Max 256 black. Now its 21 October

I’m in the same boat. Ordered September 23rd and the status says we’re working on your order. No changes either the status of my ordered but it does say pre-ordered and my phone was ordered with a priority status.

I’m currently having the same issue. I preordered the 18 Pro the same week it came out and received confirmation that my estimated delivery date was October 1st–9th. A couple of days later, UPS updated the tracking to say “item is discarded from package,” so either my phone was stolen or it fell out of the package. I then received confirmation of a replacement on October 4th, but I still haven’t received any tracking information.

I’m also experiencing this.

I ordered the burgundy iPhone 18 pro max 256 GB on September 28th.

expected to ship between: 10/9-10/23.

estimated delivery on: 10/12-10/26.

still not here.

the case and screen protector showed up first.

I have the same issue. I pre-ordered on the 17th of September at Costco's mobile kiosk. I pre-ordered the Burgendy 512gb pro max variant. I still haven't received my call from them yesterday that it's ready for pickup. It's been 34 days today so far.

Me too my order was made on September 22nd

Expected to ship: Oct 6 - 20

Estimated delivery on: Oct 7 - 21

iPhone 18 Pro Max 256gb Glacier

Ordered: 28 Sept

Delivery Window: 21/10-28/10

Current Status: Processing

When am I expected to receive next update?

Yet not yesterday