User level: Level 1 (4 points)verification failed ( check network) when i try to enter my password and my wifi works perfectly fine.
Posted on Oct 8, 2026 8:39 PM
User level: Level 10 (462,771 points)Oct 9, 2026 5:23 AM in response to oceean
A "Verification Failed" message is used in various contexts which could be either a communication issue, or a problem with your account or a payment method.
Use the document Add a payment method to your Apple Account - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article If your payment method is declined in the App Store or iTunes Store - Apple Support has some information about declined payment methods.
If you can't connect or sign in to iCloud, read this support article --> If you can't connect or sign in to iCloud - Apple Support
If using cellular data, try using WiFi instead —> Connect to Wi-Fi on your iPhone or iPad - Apple Support
"Verification Failed This Apple ID is not active" --> According to Apple Community Specialist Brittany1416 in thread Inactive Apple ID - Apple Community , please contact Apple Support for help with an "inactive" Apple ID.
"Verification Failed An unknown error occurred. --> In this case My Apple Account got locked for no reason… - Apple Community the account had been permanently disabled. Again, contact Apple to verify if this is the case.
You can reach Apple Support using this link --> Contact - Official Apple Support
or by telephone at one of the numbers in this support article --> Contact Apple Support - Apple Support
"If you can't connect to the App Store, iTunes Store, or other Apple services" click here --> If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
- If none of the suggestions work, try the last one: "If you’ve tried all of the above steps and you still can’t connect, contact Apple Support."
If you see a message saying to try again later or there is an unknown error, see if it's a system issue: Apple - Support - System Status
Verification Failed "problem connecting to the server" March 2018 - https://discussions.apple.com/thread/8321958 - Needed to connect over wi-fi and not through cellular.
And the opposite:
"Verification Failed, An unknown error occurred" March 2018 - https://discussions.apple.com/message/33184357#message33184357 - "tried again with Wifi off and it worked"
Sometimes using a VPN use can cause problems. If you are using one, uninstall it completely, don’t just turn it off.
If those don't resolve the problem, I suggest you contact Apple:
Contact Apple. Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
User level: Level 10 (93,009 points)Oct 9, 2026 12:58 AM in response to oceean
Any VPN enabled on your iPhone or on your router, blocking the contact to Apple servers?
Did you already have a look at this older thread?
Workaround/Fix: Verification failed - Apple Community
Or these suggestions in Verification Failed an unknown error occurred - Apple Community
If this does not help to solve the issue, you should contact the official Apple Support and ask them to look into that from their side.
Contact Apple Support - Apple Support
Originally posted at discussions.apple.com/thread/256372902