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Disappearing paid for Apple Library of TV shows & movies.

My entire Apple library of TV shows and most movies just disappeared on my iPhone. Why?

How do I get them back, especially since I paid for each and every one of them. Tapping the library button does not bring them up. What happened?!

2 replies

Did you try to download them again, using the Purchase History on your iPhone?

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If there is a problem when you redownload


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copied from: If there’s an issue when you redownload apps, movies, or other content from Apple - Apple Support


Or did you change the country/region for your Apple Account recently?

This might also be a reason for having to download content from Apple again.

Change your Apple Account country or region - Apple Support



Thank you for the reply. Everything I purchased is gone on my iPhone and weirdly rearranged on my iPad. Nothing was changed on either - no apps, not the country/region. I used my iPhone in the morning to listen to a few things while working at my desk and in the afternoon everything was gone except for a few movies.


I didn’t see the how things were rearranged on my iPad until today. I still have everything I purchased, they are rearranged in odd orders or duplicated.


I’ve had an iPhone since they came out. You’d think Apple would still have a Customer Service number where you could discuss the problem with a real person but it seems good customer service doesn’t matter anymore - anywhere in this country, not just Apple. Ah well. I guess it’s time to find a different company and get a phone for only communication and navigation. Thanks again for the reply.