My entire Apple library of TV shows and most movies just disappeared on my iPhone. Why?
How do I get them back, especially since I paid for each and every one of them. Tapping the library button does not bring them up. What happened?!
My entire Apple library of TV shows and most movies just disappeared on my iPhone. Why?
How do I get them back, especially since I paid for each and every one of them. Tapping the library button does not bring them up. What happened?!
Posted on Oct 8, 2026 6:14 PM
Oct 9, 2026 1:18 AM in response to Kasumii59
Did you try to download them again, using the Purchase History on your iPhone?
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If there is a problem when you redownload
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copied from: If there’s an issue when you redownload apps, movies, or other content from Apple - Apple Support
Or did you change the country/region for your Apple Account recently?
This might also be a reason for having to download content from Apple again.
Change your Apple Account country or region - Apple Support
Oct 9, 2026 3:18 PM in response to Ingo2711
Thank you for the reply. Everything I purchased is gone on my iPhone and weirdly rearranged on my iPad. Nothing was changed on either - no apps, not the country/region. I used my iPhone in the morning to listen to a few things while working at my desk and in the afternoon everything was gone except for a few movies.
I didn’t see the how things were rearranged on my iPad until today. I still have everything I purchased, they are rearranged in odd orders or duplicated.
I’ve had an iPhone since they came out. You’d think Apple would still have a Customer Service number where you could discuss the problem with a real person but it seems good customer service doesn’t matter anymore - anywhere in this country, not just Apple. Ah well. I guess it’s time to find a different company and get a phone for only communication and navigation. Thanks again for the reply.
Originally posted at discussions.apple.com/thread/256372830