Come ottenere un rimborso e fare un reso per acquisti online?

What kind of "online purchase"? An app or movie? An iPhone or computer?

To request a refund for apps or digital content that you bought from Apple, click here → Request a refund for apps or content that you bought from Apple - Apple Support

If you purchased from the online Apple Store and want a refund, read this page: Returns & Refunds - Shopping Help - Apple

Digital goods cannot be "returned". If Apple issues you with a refund they have to trust that you are not abusing the system but may then refuse a refund in some cases.

Thank you for reaching out. 🤗

Learn how to → Request a Refund.

NOTE: Refunds are not guaranteed, they are the exception.

According to Apple:

If your refund is approved, the funds are applied to the same payment method that you used to buy the item.

Here's how long it takes for a refund to appear on your account or statement:

Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution.

Note: Once a decision has been made on your refund request, you will get a follow up email from Apple.

Learn how to → Check Refund Status.

Final Note: I have written a detailed user-tip on this subject that goes into greater detail. See ▶︎ Request A Refund for more.

Good luck! 👋🏼😉

Smiliñ 😎 Brian | Community Volunteer

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