User level: Level 1 (4 points)Hello,
i have a problem with my phone I remember my iCloud and the password but I don’t remember the code to open my phone, what I have to do in this case ?
Posted on Oct 8, 2026 2:17 PM
User level: Level 10 (462,771 points)Oct 8, 2026 2:22 PM in response to jihane150
Hello,
I see you may have a disabled device or forgotten device passcode. If you see a waiting period you can try again after the timer ends. If you wish to proceed with resetting, or if it is disabled/security lockout/unavailable, refer to this support article for various methods that you can use to resolve this. --> If you forgot your iPhone, iPad, or Apple Vision Pro passcode, reset your device without a computer - Apple Support Which one you can use depends upon your equipment configuration. If you can use the iOS15.2+ method you may not need a computer.
User level: Level 10 (97,882 points)Oct 9, 2026 1:36 AM in response to jihane150
Welcome and thank you for reaching out. 🤗
To unlock an iPhone after forgetting the passcode, you need to erase it and restore it.
Use Apple’s official guide: If you forgot your iPhone passcode for step‑by‑step instructions.
Learn how to restore your iPhone from a backup for step‑by‑step instructions.
If you need more help, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 10 (124,115 points)Oct 9, 2026 11:25 AM in response to jihane150
Hello~ Follow the instructions in the link below…
Use a computer to reset your iPhone and your passcode - Apple Support
Post back if needed. Take care.
~Katana-San~
Originally posted at discussions.apple.com/thread/256372751