User level: Level 1 (4 points)Привет! Меня зовут Мардан.
У меня просьба. Я купил подержанный iPhone 11, но предыдущий владелец забыл данные учетной записи для этого телефона. Он помнит только пароль iCloud, но не помнит адрес электронной почты.
Не могли бы вы помочь мне восстановить доступ к учетной записи и активировать iPhone? Буду очень признателен за вашу помощь!
[Edited by Moderator]
Posted on Oct 8, 2026 2:00 PM
User level: Level 10 (205,585 points)Oct 9, 2026 4:44 AM in response to Mardiii
The iPhone has probably an activation lock. Return it to the previous owner and ask for your money back, until the activation lock has been removed.
На iPhone, вероятно, есть блокировка активации. Верните его предыдущему владельцу и попросите вернуть свои деньги, пока блокировка активации не будет снята.
See: Блокировка активации для iPhone и iPad - Служба поддержки Apple (RU)
User level: Level 10 (97,882 points)Oct 9, 2026 5:59 AM in response to Mardiii
Thank you for reaching out. 🤗
Remove Activation Lock on the device
Follow the onscreen steps to enter the Apple Account and password you used to set up your device or your device passcode. If you don't remember your Apple Account, try to sign in with an email address or phone number that you regularly use for Apple services.
Learn how to find your Apple Account or reset your Apple Account password.
If your device is owned by a business or educational institution, please contact your IT department or manager.
Remove Activation Lock on the web if a device is offline
For iPhone, you might be able to remove Activation Lock on the web even if your device isn't offline.
Start a support request
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
Thanks again for reaching out. 👍🏼
Take care! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Originally posted at discussions.apple.com/thread/256372742