Unable to recover Apple Account due to old trusted number and device

Hello, I need help recovering access to my Apple Account (iCloud).

My Apple Account is linked to my old Japanese phone number. I previously lived in Japan, but I have now permanently returned to Uzbekistan. I no longer have access to my Japanese phone number because I cancelled it, and it cannot be recovered.

I also sold my previous iPhone, so I no longer have access to my old trusted device.

After returning to Uzbekistan, I purchased a new iPhone and got a new Uzbek phone number. I am now trying to sign in to my existing Apple Account on my new iPhone, but I cannot complete the verification because the verification code is being sent to my old Japanese number.

I still want to use my existing Apple Account because I have important personal data and photos stored in iCloud.

I can provide any information necessary to verify that I am the rightful owner of the account.

Could you please help me recover my Apple Account and change the trusted phone number from my old Japanese number to my current Uzbek number?

Thank you.

Posted on Oct 8, 2026 10:00 AM

1 reply

shoeluvr13

Level 6 (19,647 points)

Oct 8, 2026 12:53 PM in response to ulugbek53

You can try account recovery. Per About trusted phone numbers and trusted devices for Apple Account - Apple Support

If you permanently don’t have access to either your trusted devices or your trusted phone number, you can still attempt to recover access to your account.

Try to sign in to your Apple Account.
Select “Didn’t Get a Code?” or “Can’t get to your devices?” on the verification code screen.
Choose “Can’t use [phone number]”.
If you don’t have access to any trusted phone number on file with your Apple Account, you can initiate the process to recover access to your account. Follow the onscreen steps.