TLDR; my Apple account and iCloud Drive are messed up. Server-side Apple
employees have not answered in over 5 weeks. Please help.
My iCloud Drive stopped working more than 2 months ago and Apple does not care. In 5 weeks, they have not started reviewing my iCloud logs. How to motivate them?
I have an AppleCare case opened since June 10, 2026 for my misbehaving iCloud account
(no iCloud.com access initially). No progress about that.
Since end of July, my iCloud Drive does not sync - it is now a time capsule to its
end of July state. So I can't use it PDFs do not sync across devices in the Books app.
WhatsApp chats also do not get backed up. I can't disable iCloud password sync.
I discover new issues every week.
AppleCare agents have tried to help. The latest supervisor I have been in contact with, has been both nice and competent.
However, he is still waiting for answers from the server side iCloud people on both
issues. They have had detailed logs of my MacBook Pro's iCloud activity for 5
weeks (since September 3) and have not yet taken the time to look at my Apple
account's issue.
That is ridiculous.
I have come to rely heavily on iCloud. And I have spent way too much time working
around these Apple account issues.
I understand this is a rare case - yet I expect Apple to handle it.
I have come to be very knowledgeable about other syncing solutions - and their deficiencies - including OneDrive, Synology Drive, Resilio Sync, Syncthing.
I will probably subscribe to Dropbox again.
I had an "Ex Dropbox" folder in my iCloud Drive.
Now I'll have an "ex iCloud" folder in my Dropbox.
I'd love to just transfer stuff and delete them on my iCoud Drive. But I can't delete anything on my current iCloud drive.
I could delete this iCloud account and start from scratch with a new one.
But many things cannot be transferred (what about "Sign in with Apple" that link some very important accounts of mine to this broken Apple account? I certainly don't want to loose my Claude history for example)
I have made many people buy Apple services and products.
I am sorry I did.
When did Apple stop caring?