hellojamie99 wrote:
my phone was stolen friday.
i managed to mark as lost within half an hour on browser icloud, and later erased when going through the insurance process. on browser find my it is still showing as erased, but now I have a new phone I can see more info in find my on the phone,
The sequence of events is not entirely clear to me. In particular, how were you able to obtain an insurance claim after the iPhone had already been erased by your own action?
Technically, if a missing iPhone is covered by AppleCare+ with Theft and Loss, Apple specifically advises not to erase the device before filing the claim. The device needs to remain associated with your Apple Account and have Find My enabled when the claim is initiated. Erasing the device can interfere with the theft-and-loss claim process because Apple needs to be able to verify the device and its status.
Therefore, the normal sequence should be:
- Mark the iPhone as Lost using Find My and secure it with Lost Mode.
- Do not erase the iPhone if you intend to make an AppleCare+ Theft and Loss claim.
- File the theft/loss claim with Apple or the applicable insurance administrator.
- Follow the claim process and any instructions provided by Apple.
- Only erase or remove the device from your Apple Account when Apple/your claim administrator specifically instructs you to do so.
So, if the iPhone was erased first and the insurance claim was subsequently approved, it would be useful to clarify who instructed you to erase it, when it was erased, and when the insurance claim was filed and approved. The exact sequence matters here.
In short: Erasing a missing iPhone before filing an AppleCare+ Theft and Loss claim is generally the wrong first step. Lost Mode and Find My should be used first, while the device remains linked to your Apple Account.
