Change password on account #1 says "Account not valid". When I login with account #1 it takes me to account #2.

RP417 · 2026-10-08T04:47:00+00:00

I cannot reset my password for *** from the web app. When I try to it says This Apple Account is not valid of not supported. Yet when I login with *** it takes me to ***. Please advise. [Edited by Moderator]

1 reply

WheelieNick

Level 9 (74,110 points)

Oct 8, 2026 6:39 AM in response to RP417

Hi there

Please try this

Reset via a Trusted Apple Device: If you are already signed into an iPhone, iPad, or Mac with Account #1, do not use the web browser. Go directly to Settings > [Your Name] > Sign-In & Security > Change Password. This utilizes device-level hardware tokens to bypass web-based verification errors.
Use the Apple Support App: Download the official Apple Support App on a borrowed Apple device. Scroll down to Support Tools, select Reset Password, and choose Help Someone Else. Enter Account #1's identifier to see if the dedicated app protocol can successfully map the account without triggering the web error.
Check for Cross-Linked Aliases: Log into Account #2 on the official Apple Account Portal. Check the Sign-In and Security section to see if the email address or phone number for Account #1 is mistakenly listed as a secondary contact alias or a rescue number inside Account #2. If it is, removing it may break the loop.