I recently switched phones i updated from the 12 pro max to the 16 pro max, on my 12 pro max i set up my family account and also created my kids accounts. Now for some reason i forgot to save the password i used for one of the accounts and i tried to reset the account using the usual steps (account settings - family - childs account - reset password).
however it keeps stating that the device is not "trusted" yet and i need to wait. now i keep getting this message for a month now and it just wont go away, and im still unable to reset the password, so i have no access to the account (mail etc) it is however visible in my family settings.
i also tried to do the request via the website but for some reason apple will send the reset link to the mail address of my childs account which i cannot access.
i dont have the old phone anymore so im also not able to do it from that device.
anyone who knows any other solutions?