Dear Apple Support Team,
I am writing to request an investigation into two separate charges on my bank account from APPLE.COM/BILL on 5 October 2026.
My bank statement shows the following transactions:
- AED 30.71 (original purchase amount: AED 29.99)
- AED 30.71 (original purchase amount: AED 29.99)
However, when I checked my Apple purchase history and active subscriptions, I found only one ChatGPT Go subscription for AED 29.99, renewing on 5 November 2026.
I have already submitted a refund request for one ChatGPT Go subscription, and the request is currently pending. However, I am concerned that I may have been charged twice for the same purchase.
Could you please investigate both transactions, confirm what each charge relates to, and refund the duplicate charge if applicable?
I can provide my bank statement and transaction reference numbers if needed.
Thank you for your assistance. I look forward to your response.
Kind regards,
Fatima ***
[Edited by Moderator]
