Two related questions from a 2024 MacBook Air and iPhone 14+ owner containing the latest operating systems and software versions:
1. Newly released Keynote, Numbers and Pages are having issues right from the start transferring data from former software. After helping customers with singular issues, support technicians are advising that the old software be saved and the newly transferred files checked individually (?!) to assure they made the transfer and that they are accessible and editable. And when they are not, we have to keep calling back with each problem.
Why has Apple gone to releasing software that is not fully vetted and contains glitches in basic functions, causing customers unnecessary setback, considerable downtime performing manual checks of electronic systems and time flooding your phone lines for the next six months while you by that means identify and resolve issues that should have been addressed prior to release? Do you no longer employ people with the needed expertise? Have you sidelined them in favor of something or someone else? I mean, being unable to seamlessly transfer slides, charts or writing when you provide the ability to transfer an entire computer's data of every kind just by setting it beside another one-suggests a standard.
2. The same thing occurred with the OS 26 release and it took six months to a year of customer perseverance to finally stop running into issues; syncing being one of the most basic, frustrating and often encountered in the course of normal work. Why weren't the issues resolved before release? This is in jest of course but where do we sign up to be paid for testing Apple's products for them? It is a fair question when just normal working reveals the flaws. Will you consider rehiring or bringing in folks that will ensure your product roll-outs once again work smoothly?
Why a great company with historically fantastic products is transferring professional workload to customers and support technicians is beyond fathoming. This is a serious question seeking a serious answer from someone that actually knows how this state of affairs has made it into and survived current business culture. Thanks.
