My sister passed away, and I am trying to reset her iPhone, but don't have the Apple ID email nor the password. I looked at the "Request access to a deceased family member’s Apple Account" article, and it took me to a page where I logged in with my Apple ID. However, it asks me for my sister's Apple ID, which I don't have. I have the phone's EID and IMEI. How can I get her Apple ID? or ask Apple support to erase her Apple ID from the device?
Apple ID of a deceased family member
Posted on Oct 7, 2026 11:50 AM