User level: Level 1 (17 points)The amount of Rs.1199/- deducted through UPI for the renewal of the Apple Music on 06th Oct’26. But till now neither the renewal is done nor the fund is added.
Can anyone advise ?
Posted on Oct 7, 2026 10:29 AM
User level: Level 10 (462,771 points)Oct 9, 2026 6:22 AM in response to nayeem177
Ask Apple about this.
This support page has information about Apple support and service ➔ Contact Apple Support - Apple Support If live support options (chat and/or telephone) are available they will show near the bottom left.
- Telephone numbers may only work when calling from the same country.
- Chat options (telephone numbers appear as active links, not plain text) may depend upon cellular connectivity. If a number shows as an active link, click on it to see additional options.
- If chat is not available on the top level support page, try selecting your hardware and narrow down your issue to see if a support article offers a support link offering chat. For example, the contact support link on this page Check your Apple Account balance - Apple Support offers a chat link about emptying account balance even on a computer where the top level page does not offer any chat.
With an iPhone, iPad, or Vision, you may be able to chat using the Apple Support App if it is available in your country —> https://apps.apple.com/app/apple-support/id1130498044
User level: Level 10 (462,771 points)Oct 7, 2026 2:43 PM in response to nayeem177
This thread: I made a payment for extra storage for cl… - Apple Community
has a UPI transaction message image saying, "Payments may take up to 3 working days to be reflected in your account". I have not seen any Apple generated messages saying anything about a transaction time and that message appears to be one generated by UPI.
User level: Level 10 (462,771 points)Oct 9, 2026 10:56 AM in response to nayeem177
nayeem177 wrote:
I can expect yourself to make it highlighted to the suitable department to make it resolved or make the amount refunded
Again, nobody here works for Apple and we cannot do this for you. Apple will not see your message here. I am on the other side of the world from you. I am just somebody helping people on this forum help themselves while waiting for the laundry to finish before going outside and hanging it up. I'm afraid you will just have to keep on trying with Apple.
User level: Level 1 (17 points)Oct 9, 2026 6:25 AM in response to Limnos
Three Days past since the payment of Rs.1199/- made on 06th Oct'26 to renew the new increased subscription charge of the Apple Music. But unfortunately, neither the account fund is added nor the Apple Music renewal is extended though as per UPI statement the amount is transferred to "Apple Media Services" successfully.
The snapshot of the UPI transaction is enclosed herewith for reference.
[Edited by Moderator]
User level: Level 1 (17 points)Oct 9, 2026 10:46 AM in response to Limnos
The customer care service is not easy to connect. And today got a very disappointing outcome over the telephonic call with one of Apples’s executive.
I can expect yourself to make it highlighted to the suitable department to make it resolved or make the amount refunded
Originally posted at discussions.apple.com/thread/256372047