Title: iPhone 13 Double Whammy: Swollen Battery + Green Line after update. Denied free service despite ZERO damage.

Your iPhone's battery swelling, as described, is likely to have caused internal damage. As such, the display hardware fault suggested by the green line is very likely a consequence of the battery failure.

Apple's limited one-year manufacturer's warranty for your iPhone 13 has long ago expired. Unless you have benefit of an active AppleCare+ plan for your iPhone, any failures that are not covered by the original warranty within its period of validity will not be covered. Recognising that this may be unwelcome news, any device repairs or battery replacement that are not covered by warranty or an active AppleCare+ plan are the responsibility of the device owner.

Rechargeable batteries have a finite service life - and with an indicated battery health of 72%, the iPhone's battery was on borrowed time. While you have elected to continue using the device with an aging battery, this strategy does not come without risk; the battery might completely die at any time, or, as now, may suffer mechanical failure.

Among the multi-millions of devices in circulation, whether or not you choose to switch and defect to Android will go unnoticed by Apple.

With a swollen battery, you would be well advised to have the battery (and potentially the iPhone) responsibly recycled by Apple - at no cost to you. This can be simply arranged by visiting the Genius Bar at any Apple Store or Apple Authorised Service Provider (AASP):

Genius Bar Reservation and Apple Support Options - Apple

When phone batteries get to about 80% "health" they're cooked, done. Below 75% and they become intolerable to live with.

You used the normal lifespan of the battery. It was done. Every lithium battery that gets past its normal lifespan will do this. If you keep going, they can structurally fail and even burst into flames.

I usually manage 2-3 years on an OEM phone battery. The aftermarket replacements rarely make it more than 18 months. Letting it go past the point where charging was obviously becoming an issue, the battery swelled and that is directly what caused the screen failure.

To imply that this is somehow Apple's fault is laughable.

eekshitha wrote:

Hey everyone,

It feels wrong that Apple won't take accountability for a cascading hardware failure on a physically perfect phone.

Has anyone dealt with this dual issue on a base iPhone 13?

• Were you able to get a waiver by escalating to a senior manager or a flagship store (Apple BKC/Saket), or should I just give up and switch to Android?

Appreciate any advice!

Hi, the exterior condition is really irrelevant. Let’s look at the context of your situation in a different perspective.

I’ve a friend that had a BMW only a few years old, out of manufacturer’s warranty. For whatever reason he ended up running the vehicle without adequate oil level. The dealer was charging him about $12,000 USD to repair the damage. Guess what? BMW wouldn’t cover the repair.

How does this apply to your situation? You used your device (battery) beyond the recommended battery health level. By ignoring the status warnings, the battery started swelling and damaged internal components. The out of warranty repairs are your responsibility.

I know that’s not the outcome you were hoping for. But operating a device beyond its battery’s recommended limits is not an issue Apple is responsible for, in my opinion.

eekshitha wrote:

Hey everyone,

Sharing a frustrating experience with my iPhone 13 to see if anyone has successfully escalated a similar case. My phone just suffered two massive, simultaneous hardware failures with absolutely zero external trigger:

Swollen Battery: The phone is visibly bulging. For context, the battery health was at 72%1. right before this happened.

Green Line on Screen:1. A permanent, bright green line appeared down the edge immediately after a recent iOS update.

Crucial Context:

The phone has absolutely NO physical damage• —no drops, cracks, dents, or water exposure. It has been handled with pristine care.

Apple Support flat-out denied a free replacement• or goodwill repair.

• Because of the screen defect (triggered by their update) and the battery bulge (a literal safety hazard), the out-of-warranty repair quote they gave me is financial nonsense for a 3-year-old device. It feels wrong that Apple won't take accountability for a cascading hardware failure on a physically perfect phone.

Has anyone dealt with this dual issue on a base iPhone 13?

• Were you able to get a waiver by escalating to a senior manager or a flagship store (Apple BKC/Saket), or should I just give up and switch to Android?

Appreciate any advice!

Your battery should have been replaced when its health dipped to 80% at the same time there was a notification in settings that Battery Service was required. You chose to ignore the notification and now you're paying the price for neglecting it. Sorry, but there's no goodwill replacement owed you.

Sure, you can switch to Android. And when an Android battery goes past it's time for a battery replacement, it will do the same thing. Only Android doesn't even notify you the battery is failing. But they won't give you a goodwill replacement either. Switch if you want. It doesn't matter to anyone here on this user to user only forum.

eekshitha wrote:

Swollen Battery: The phone is visibly bulging. For context, the battery health was at 72%1. right before this happened.

The battery should have been replaced when health first dropped below 80%.