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*APPLE*, PLEASE REVIEW! GAME PLAYERS BE AWARE

I’ve been playing the app JustPlay for over three years and never really had an issue. However, now the ads that they show before you even get a chance to click the X button, it automatically opens Safari and then I immediately get notified of a malicious website and a tracker was prevented. I am forced to put my Safari on private mode so this way when a ad does open Safari, it opens the private load instead of the regular mode. After about one hour of gameplay, I go into my Safari and have to close out about 30 windows of malicious websites. Not to mention the ads that they show are fake and claim to be a site that they’re actually not. How many reports do I have to make to Apple before they investigate this and shut it down. Platform JustPlay itself is fine, but the countless adds that run from 30 seconds to a minute and a half are all malicious, fictitious, etc. Even though I have all the extra privacy measures in place and cross site Tracking prevention, I am now starting to get random spam. Emails. Which in itself is weird because number one if you have your privacy mode open, that’s supposed to protect you yet, they get my email, they get my phone number, how is this protecting us? I used to think Apple was superior because of their protective measures. Everything is hackable, and I feelthere needs to be more quality control implemented to keep on top of this. This particular ad is for a patch supposedly by the Mayo Clinic and you stick it to your belly and you lose 25 pounds in a matter of a week however, when the ad forces open my Safari, it’s actually a casino.

I understand Apple vets the apps to make sure they’re legit, but do they actually play them to see what we see? How does Apple,(which, by the way has its own security measures to prevent this!?) there’s even an option in your settings to block certain websites and I’ve listed so many, yet they still pop open. Forcing me to believe that certain settings in the phone aren’t even real either. Not everybody has common sense, and still believes that all glitter is gold and yet when someone falls for a scam and then you report it to Apple for a refund, you never get it. Meanwhile, your information gets sold, which opens you up to a whole other mess. Is anyone else having these issues with the app just to play? There’s also many disturbing ads that show child abuse, sexual content, and so much more. I wish not to get into those details.

I currently have the 17 Pro Max and it’s updated to the latest software. Please help stop these malicious sites and disturbing images as well as inappropriate content.


[Edited by Moderator]

7 replies

  • The Developer of the app is the one that chooses the ads that will be displayed to you.
  • The Developer receives money from the Ad Provider they choose.
  • Apple has no control over the ads you see while playing a game, and receive no money from those ads.
  • You can report the app to Apple for those fraudulent ads that are displayed. The only resolution Apple has if the Developer is not compliant is to remove the app from the App Store. JustPlay has been removed before and allowed back in the App Store after the Developer made changes. The system does work to remove the apps, but users must report them and that is the only way to force a Developer to become compliant if they want their app in the store.
  • Yes, you should remove any app if the developer does not want to address your concerns. You can still report the app to Apple.

This is a user-to-user technical support community. You are addressing Apple or anyone who can respond to your complaint. Post feedback to Apple here: Product Feedback - Apple


You might also reach out to the app vendor.

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I did try reaching out to the App vendor. I thought maybe it was an apple Settings thing. However, that vendor hasn’t replied and it’s been over two weeks. That’s why I felt like I should reach out to the Apple community. I did, however speak with Apple and they said that they can’t help with individual apps only to reach out to the developer. That’s why I’m reaching out to the community because everyone sweeping me under the rug and I thought maybe you guys would be able to help. Thanks anyway I’ve just uninstalled it so it doesn’t happen anymore.

I posted this, to find out if any other users are experiencing the same thing because maybe I have a setting turned off or after an update this happened. This was not a message intended to report an app to Apple. It was to find out if other users are facing the same issues.

angelafromadams wrote:
…
Thanks anyway I’ve just uninstalled it so it doesn’t happen anymore.

Probably your only via solution. I wouldn’t expect for you to get an immediate response from the vendor, and it’s not out of the question they are using a third party to channel the ads.

No, you really didn’t. You posted a rant directed at Apple. It doesn’t matter, the responses you received would be the same regardless.