User level: Level 1 (5 points)Does anyone know why the App Store asks for an iCloud account that has already been signed out of the iPhone when I try to install or update an app
(i’m using iPhone 11 rn)
[Re-Titled by Moderator]
Original Title: Account issues
Posted on Oct 11, 2026 11:27 AM
User level: Level 10 (462,771 points)Oct 12, 2026 6:01 AM in response to sahril67
If there are any apps on the iPhone that were downloaded using an account that was previously signed into the device it will ask for that account when trying to update the app.
Another possibility is that a different account is signed into Settings > Media & Purchases.
In either case I am wondering if this was an iPhone that had a previous owner and was not reset properly when you took possession. In that case you need to do as instructed in this article --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support
For future reference: If you want to buy a preowned iPhone - Apple Support
User level: Level 8 (43,363 points)Oct 11, 2026 11:33 AM in response to sahril67
Well, you do need to be signed into an Apple account to use the App Store. Are you signed into one?
User level: Level 9 (55,707 points)Oct 11, 2026 8:31 PM in response to CatchuLater87
If you are in the UK, you may need to verify your age.
BBC (25 March 2026) – Apple brings in age checks for UK iPhone users
If you’re asked to confirm that you’re an adult – Apple Support (UK)
User level: Level 1 (5 points)Oct 13, 2026 1:05 AM in response to Limnos
Well, actually it wasn't reset because when I wanted to use this iPhone, there were still many important photos of my brother who didn't transfer via icloud to his new iPhone because he didn't subscribe to icloud, so I created an apple account first while taking care of all his photos and videos. But I unknowingly deleted all the applications and then I downloaded them again using my apple account and his apple account had been logged out from this iPhone before I downloaded other applications. Is it complicated? So do you know how to deal with it so that the app store doesn't ask for my brother's apple account password that has logged out everywhere? Pls🙏
User level: Level 1 (14 points)Oct 11, 2026 2:08 PM in response to Kilgore-Trout
This promt saying I’m 13 but I’m 40 this is ridiculous
User level: Level 1 (5 points)Oct 12, 2026 5:04 AM in response to Kilgore-Trout
I've logged in with a new account, previously this iphone belonged to my brother then it was given to me
Originally posted at discussions.apple.com/thread/256371842