Oct 7, 2026 1:51 AM in response to priyesh18
Welcome and thank you for reaching out. 🤗
There appears to be a problem with the internal display panel. Only a certified Apple technician can determine the cause and offer a complete solution.
Therefore, I recommend service.
Service Checklist:
Service Appointment:
Contact Information:
Additional Support:
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
Oct 7, 2026 1:33 AM in response to priyesh18
If an apple technician has diagnosed that your screen is dead, I am afraid that this is the case. In order to rule out any software related things, have you tried a forced restart? If that is not working your issue is most certainly hardware related I am afraid
Oct 7, 2026 1:51 AM in response to priyesh18
- You still see a black screen after charging, force restarting, following the steps in this article.
- You see a black screen, but you can hear alerts, sounds, and vibrations.
- The screen remains black, but the device chirps when you unmute it and connect it to power.
- Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
- You can't force your device to restart because a button is broken or stuck.
- Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.
- Contact Apple Support to set up service if you have any of the above issues:
- Please follow the steps in the following Apple Video for support with this issue:
If none of the above steps resolve the issue, it is recommended to reach out to Apple Support or visit an authorized service center for further assistance. They can provide specific guidance based on your device model and iOS version.
User level: Level 1 (4 points)
