User level: Level 1 (4 points)Hello, I purchased an iPhone 18 Pro Max in Black yesterday at the Apple Store in Dubai Mall. I would like to exchange it for a different color.
The box is completely unopened and the phone has not been used.
Would it be possible to bring it to the store today and exchange it for another color? Please let me know if this is possible and what I need to bring with me.
Posted on Oct 7, 2026 12:17 AM
User level: Level 10 (454,138 points)Oct 7, 2026 1:06 AM in response to levan229
You may know the UAE return and refund policy here --> Returns & Refund - Shopping Help - Apple (AE)
User level: Level 10 (82,568 points)Oct 7, 2026 12:53 AM in response to levan229
In the US. You have 14 days from the date of purchase to return it for a full refund. I have no idea what the return policy in Dubai is. Why don't you call the store and ask them?
Originally posted at discussions.apple.com/thread/256371747