Unauthorized Changes to Apple Account – Recovery Assistance

Hello chin_lee_run

These are support articles that Apple provides about the account recovery process. They were very recently updated:

If you forgot your password and can’t sign in to your Apple Account - Apple Support

I provide a link directly to the place where they talk about account recovery.

Then this one:

What to expect during account recovery - Apple Support

Hi there

Try and enroll in account recovery for that specific account

• Go to the portal: Visit iforgot.apple.com and enter your Apple Account email address. 
• Confirm details: Confirm the partial phone number or email hint shown on the screen. 
• Bypass missing phone access: If you do not have access to the changed phone number, select "Don't have access to this number?" or choose 'Continue Anyway' at the bottom of the prompt. 
• Use email verification: Enter the verification code sent to your primary Apple Account email address.
• Verify payment details: Enter your primary payment card information on file if requested (or select the option if you no longer have access to it). 
• Wait for recovery timeframe: Apple will review your request. Regaining access may take a waiting period for security reasons. 

If you cannot recover the account, you may at least be able to regain use of the hardware again for use with a new account. Refer to How to remove Activation Lock - Apple Support for the various ways to remove an Activation Lock. If you have the necessary information you can do this yourself, otherwise Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

Redacted