Orange phone casing faulty

Hi, it really doesn’t matter if anyone here agrees with you or not. We’re not Apple. Apple and Apple Support do not participate in the community forums. You can provide feedback directly to Apple using the link below,

Product Feedback - Apple

Apple typically does not formally reply to potential warranty issues such as yours when submitted via feedback form. You’ll need to contact Apple Support.

If you’re in the US, please call  1-800-MY-APPLE, or outside the US, consult the support articles below. In Canada, call 1-800-263-3394.

Contact Apple for support and service - Apple Support

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Cosmetic defects are generally not covered under Apple’s standard warranty, nor are they ordinarily covered under AppleCare+. This includes issues such as scratches, dents, scuffs, surface marks, fading, discoloration, or other changes in the external appearance of the device, provided that the device continues to function normally.

Apple is not an exception in this regard. Standard warranties offered by virtually all major smartphone manufacturers are intended to cover manufacturing and functional defects, not cosmetic issues such as scratches, dents, fading, discoloration, or changes in appearance.

The fundamental purpose of a product warranty is to address manufacturing defects and functional failures, rather than changes in appearance resulting from use, handling, environmental exposure, or subjective perception. Cosmetic imperfections, by themselves, do not necessarily indicate that the product is defective or that its performance or reliability has been compromised.

This becomes particularly relevant when the complaint concerns a change in the perceived colour of the device. Colour is inherently subjective and can be influenced by lighting conditions, viewing angles, surrounding colours, photography, display settings, reflections, and individual visual perception. What one person may perceive as a pinkish or reddish tint, another person may perceive as a different shade altogether. Therefore, simply describing a device as having "changed colour" does not, by itself, establish the existence of a manufacturing defect.

For a colour change to reasonably be considered a manufacturing defect, there would need to be some objective and demonstrable evidence—for example, a documented material or coating failure, abnormal chemical reaction, manufacturing inconsistency, or a measurable deviation from the product's specified finish. Without such evidence, a difference in perceived colour remains essentially a cosmetic and subjective observation, rather than conclusive proof of a manufacturing defect.

It is also important to distinguish between cosmetic deterioration and functional deterioration. A scratch, dent, fading, or perceived change in colour may affect the aesthetic appearance of a device, but it does not necessarily affect its operation, performance, structural integrity, or reliability.

In short, appearance alone should not be equated with a manufacturing defect. There needs to be objective evidence demonstrating that the change originated from a defect in materials or manufacturing, rather than normal wear, environmental conditions, handling, or differences in individual perception.

I believe there is plenty of objective evidence to support this is a manufacturing defect. See below link for example.

https://appleinsider.com/articles/25/10/23/cosmic-orange-iphone-17-pros-color-changing-is-probably-not-the-owners-fault?fbclid=IwY2xjawNnuctleHRuA2FlbQIxMQABHvxTaM_qyGnkMEcP7o0UcTXF0eMOYcn1cUMjL7VbPVGrQIo7_cApg6hxo9PW_aem_TptUvqMdfq3ooHJwbh6jIw

My question however is more about finding out the extent of the problem which Apple dont want to acknowledge. The Apple Store refused to even look at my phone and online support not interested to inspect the phone. They just keep repeating the party line that it’s cosmetic damage. At least the could look at it and give me objective evidence to support their claim.

Yes it was widely reported in the press and you are correct, Apple are not rectifying it.

With a $1200 piece of glass you are recommended to use a quality case.

With a £1200 piece of glass and aluminium, I shouldn’t have to disguise the poor quality with a case, especially with an Apple product.

Foxhat26 wrote:

With a £1200 piece of glass and aluminium, I shouldn’t have to disguise the poor quality with a case, especially with an Apple product.

I said a quality case, not an Apple case.