Hi everyone,
I’m looking for advice or to see if anyone else has experienced a similar situation with Apple orders shipped via UPS.
I pre-ordered a new iPhone with a trade-in financed through Affirm, but the delivery process has turned into a complete ordeal:
- Initial Order: Shipped in mid-September with an expected delivery date. The package didn’t arrive on time, and Apple sent an email stating the delivery might be delayed. UPS tracking showed they were attempting to locate the package. However, while I was on the phone with a UPS representative the next day, the package status suddenly changed retroactively to "Delivered" backdated to the original expected date. There was no proof of delivery, and the package was nowhere on my property. I opened a UPS claim, but it was closed without anyone reaching out to me.
- Replacement Order: Apple agreed to ship a replacement unit under a return/exchange reference. While away on a pre-planned trip, my housemates monitored the address daily. In early October, the exact same pattern happened: an email saying "Your delivery may be delayed," followed a few days later by a sudden status change to "Delivered" backdated to the day prior. My housemates confirmed no delivery ever took place.
Now, Affirm installment payments are starting, upfront fees were charged, and Apple's automated system is sending notices threatening trade-in penalties because the old device hasn't been returned.
Has anyone dealt with UPS retroactively backdating tracking statuses to "Delivered" after losing a package? How did you manage to get Apple to escalate this to a senior representative or resolve the financing and trade-in deadline issues? Any advice on how to get this properly investigated would be greatly appreciated.
