User level: Level 1 (4 points)icloud+ subscription but storage suddenly dropped to 5tb from 12tb no outsatanding bills, all my devices are affected, i signed out signed in again no effect
Posted on Oct 6, 2026 8:30 PM
User level: Level 10 (93,009 points)Oct 6, 2026 9:57 PM in response to gursoynecdet
Did you check which iCloud subscription is active?
To find out, go to Settings -> Your Name -> Subscriptions -> Active -> iCloud+
Buy iCloud+ or upgrade your current storage plan - Apple Support
If your plan dropped from 12TB to 6TB, this looks like a downgrade has been made.
Downgrade or cancel your iCloud+ plan - Apple Support
iCloud+ plans and pricing - Apple Support
If you did not downgrade your plan, you should contact the official Apple Support and ask them to look into your personal data and settings from their side.
You can choose the phone number for your region from this Apple Support page:
Originally posted at discussions.apple.com/thread/256371665